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Frequent Questions

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If you want to order from Canada or from USA, please visit our global website: https://www.dakine.com/

We do not produce a printed paper catalog for consumers. You can view all the current Dakine products on this site.

Please email info@dakine-europe.com to find out who your local Dakine Rep is.

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Unfortunately, all orders are final and cannot be edited or canceled once placed. Please check all order details before submitting. If you have made an ordering error, please wait until you order arrives, then follow the return process to send back any unwanted items. You can create a return request by clicking on the Returns menu in the footer of the site.

Once the order has left our warehouse, we will send you an email confirming the shipment with a tracking link. You will be able to track your order via the website of the delivery provider (La Poste for Switzerland, DHL for Europe). There is a delay of 1 or 2 working days for your order to be prepared and sent.

We’re sorry your purchase wasn’t quite right! To return an item, please go to the Returns menu in the footer of the site and follow the instructions. When sending back products, we recommend using a service provider which allows tracking; we do not take any responsibility for lost packages. All returned items must be in new, unused condition with the tags still attached. Once your package has been received and approved, we will refund your order. If you would like a different size, color or product simply place a new order on the website.

You can find all the information about Dakine warranties on our Warranty page.

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